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Shipping & Returns

Shipping & Returns

We are working hard to deliver your order fast as possible but due to the current situation with Covid-19, shipping time might be delayed.


Processing Time

 Your order will be process in our warehouse and transfer to the logistic center for shipment, usually it takes 1-2 days after ordering.

Delivery Time

The estimated time for shipping is usually between 12 and 25 days.

In some cases depends on the shipment carrier and customs office the delivery duration may take a bit longer, especially during holiday seasons.

Once your order is shipped, You will get a notification including tracking number to track your order shipment.

We are guarantee a full refund if not receive your order within 45 days.

Please note that in some cases orders with multiple items may be shipped separately.
 
Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hqposters.com. Please note that in most cases returns will need to be sent abroad.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@hqposters.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hqposters.com.

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